🏅 CQL Person-Centered Excellence Accredited
Indiana Medicaid Waiver Provider
✓ Humana · Anthem · UnitedHealthcare
19 Indiana Counties
- (574) 387-4049
- Mon–Fri 8am–5pm
- After Hours: (574) 250-6306
CQL Person-Centered Excellence
Quality You Can Verify — Not Just Claim
In the 2025 Quality Outcomes and Performance Review by Indiana FSSA, CTI received top ratings across all five domains. Independently reviewed. Publicly accountable.
★★★★★
5/5
Person-Centered Care
CQL POM framework. Individuals direct their own service choices and lead team meetings.
★★★★★
5/5
Rights & Dignity
93% stakeholder survey agreement on staff respect. Individual autonomy documented in all 60 ISP programs.
★★★★★
5/5
Community Inclusion
Regular transportation to parks, malls, zoos, community events. Social relationships actively supported.
★★★★★
5/5
Staff Engagement
Monthly focus groups. QOPR notes this directly reduces staff burnout and improves care quality.
93%
Shared Values Score
CQL Comprehensive Dashboard February 2026. Human Dignity & Respect: 93%. Self-Determination: 90%.
Feb 2026
On-Site CQL Survey
Surveyors Betsy Burns and Erica. On-site February 10–13, 2026. CQL renewal confirmed.
61% of CTI's direct support staff have been with the organization for 3+ years as of December 31, 2025 — one of the highest long-tenure rates in northern Indiana's disability services sector.
93%
Staff Respect — Stakeholder Survey 2025
6×
State Minimum RN Visit Frequency
96%
Staff Seizure Response Rate 2025
★★★★★
CQL QOPR — All Five Domains 2025