Why Families & Referral Partners Choose CTI

Not Just Another Medicaid Provider — A Partner You Can Count On

There are many HCBS waiver providers in Indiana. CTI is not the loudest, and we don't compete on payout percentages alone. We compete on what actually protects families, caregivers, and the individuals we serve — clinical structure, operational reliability, and a genuine long-term relationship.

What Makes CTI Different

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CQL Person-Centered Excellence Accredited

CTI holds the CQL Person-Centered Excellence accreditation — Indiana's field standard for quality in disability services — with five-star ratings across all five domains: person-centered care, rights and dignity, community inclusion, health and wellness, and staff engagement. This isn't self-reported. It's independently reviewed and publicly verified.

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Monthly RN Visits — 6× the State Minimum

Indiana requires a minimum of 2 nursing visits per quarter for SFC participants. CTI provides one every single month — someone from CTI's clinical team is in your home 12 times per year, not 4. That clinical presence protects your loved one, supports your documentation, and catches issues before they become crises.

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One Provider Across Every Stage of Life

CTI serves individuals from birth through adulthood. Indiana First Steps for children under 3. PAC and SFC for those needing part-time or full-time caregiver support. Adult Day programming for structure and community integration. Most providers serve one stage. CTI serves them all — meaning your family never has to start over with a new organization as needs change.

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Reliable 5th Business Day Payments

CTI processes all SFC caregiver ACH payments on the 5th business day of every payment cycle without exception. Documentation is reviewed monthly so issues are identified before they affect your check. In 2025 CTI processed over $3.18M in caregiver payments.

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Structured Support — Not a Payout Platform

CTI provides every caregiver with a dedicated SFC Care Manager, monthly home visits, Therap documentation support, and direct access to a Wellness Coordination Nurse. We are not a pass-through organization. We are the support system behind the caregiver.

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12+ Years Serving Indiana Families

CTI has operated continuously since 2013 with the same leadership, the same mission, and the same commitment to person-centered care. We are a locally led, community-rooted organization — not a national chain or a venture-backed startup.

12+

Years Serving Indiana

200+

Care Team Members

19

Counties Served

★★★★★

CQL Rating — All 5 Domains

What Case Managers and Discharge Planners Say About CTI

CTI is the provider referral partners call when they need a fast response, clean documentation, and a single organization that can handle multiple service types for the same individual. We respond to professional referrals within 24 hours.

CTI